Graham Kingma

As head of call centre operations for Globalive Wireless, (Canada's upcoming 4th national wireless company) Graham is responsible for building a world class customer care centre from the ground up.

Previous roles include VP Customer Experience at The Shopping Channel where he was responsible for all aspects of customer satisfaction for the Rogers Media division. The Shopping Channel was recently awarded the Call Centre Employer of Choice Gold Certification as well as Best Contact Centre in the World for 2008.

Prior to The Shopping Channel, Graham created the Customer Care Centre for the online grocery delivery company, Grocery Gateway.

Graham is Vice Chair of the Canadian Marketing Association’s Contact Centre Council and Board Advisor to the Greater Toronto Contact Centre Association.

Graham graduated in 1992 with a B.A. in Law.